Customisation (Interface Nesting)
Customisation—often overlapping with the “Privacy Maze” or “Adding Steps” patterns—is a structural dark pattern that weaponizes interface depth to manipulate user consent. It occurs most frequently in Consent Management Platforms (CMPs) and privacy settings where the interface places the business-favorable macro-action (e.g., “Accept All”) on the primary, immediate layer of the interface. Conversely, the user-favorable equivalent (e.g., “Reject All” or granular opt-outs) is actively banished to a secondary or tertiary “Customise” menu. By forcing the user to navigate away from their primary task into a complex settings matrix, the interface imposes an artificial behavioral tax—punishing users who attempt to exercise their autonomy with increased cognitive load and time expenditure.
